LIBRARY
If you have read ‘WHO AM I’ you’ll know by now that I have lived through some pretty dark times.
If you want to check out how I turned my mental health – and life – around despite a total breakdown, that’s blogs #1-4.
Or, for a pick and mix of my entrepeneurial activities start with any post from #5 onwards.
Whichever posts you choose, I promise you raw, unpolished, and honest text documenting my personal and professional growth.
Perhaps you’ll think I am too candid, but it is the only way I know how to be …
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#41 Committing to consistency
It’s a week since I attended the Elite Dental Leaders course, a week that has been incredibly busy working, socialising, and volunteering. Yet, the whole time there’s been a low grade whirr in my head as I’ve ruminated on the Elite teachings. Sure, I’m a self-development junkie, having read and listened to dozens of thought…
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#39 Elite Dental Leaders
On Friday and Saturday I took part in the first module of a year-long course: Elite Dental Leaders, by Sameer Patel of Elleven Dental, London. Sameer had pitched the course as something special, and he meant it! Those two days have laid the path for something truly transformational – I’m talking life-changing, never look back…
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#38 Staff satisfaction 🤯😅🤩
Regular readers will know I use my blog to report unpolished truths: I’ll aspire for excellence, mess things up, then share it all on here! Today I’m writing about staff satisfaction and, with habitual transparency, you’ll find attached our latest staff satisfaction survey results – in full – towards the end of this post. I…
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#37 It’s ALL about customer service
As a service-led, not price-led customer, my experience is THE differentiator informing my choices between brands, companies, and providers. For example, I HATE Louis Vuitton and now won’t shop there due to poor service. I’ve visited Louis Vuitton stores all over Europe, testing to check my opinion wasn’t formed on a couple of isolated experiences.…
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#36 RIP Maggie-Lou 💔🐾
Horrific few days as Thursday afternoon brought the news that Maggie’s “arthritis” was in fact advanced bone cancer. Her front leg had fractured by the elbow, and the rest of the leg was decimated. The vet was crystal clear, Mags was clean out of options. Standing shocked and devastated in the veterinary surgery I couldn’t…
JOANNA CAREW 